This page is a work in progress. Please send feedback to tom.moran@ahcusa.org.
ATTENTION:
This User Guide site and document is currently being
updated following stakeholder input from the 3/11/2015
technical training calls.
Please check back with us.
(Date of Notice 10:00am E.T., 3/18/2015)
PIV-I SET-UP AND ACCESS USER GUIDE
Instructions for Testing Your Equipment & PIV-I Card and Accessing the Regional Secure Information Sharing Portal
The following set of instructions will provide information that will guide you through the process of logging onto the Regional Secure Information Sharing Portal (e.g. the Portal) using your PIV-I Credentials.
These instructions will cover the setup, testing and usage of your equipment (e.g. your PIV-I credential/card and card reader, your computer or tablet with USB port, your Internet connection, and your browser (use Internet Explorer for now).
These instructions will cover the setup, testing and usage of your equipment (e.g. your PIV-I credential/card and card reader, your computer or tablet with USB port, your Internet connection, and your browser (use Internet Explorer for now).
Instructional Video
Watch this Instruction video that will help you to visualize the entire setup and login process on a tablet computer using Microsoft Windows 7/8 operating system. Your computer may have a different configuration of USB ports but the process should be the same : http://youtu.be/uvQTPY1b9ww
Step 1 - Equipment Required
You will need the following equipment in order to access the portal.
1. PIV or PIV-I credential issued by the AHC or by your own agency or company
2. Smart Card Reader with a USB plug to connect to your computer or tablet
3. Computer (running Windows 7/8) or tablet with USB port and access to the internet via Internet Explorer.
NOTE: Apple/Safari, Mozilla/Firefox and Google/Chrome do not work at this time.
You will need the following equipment in order to access the portal.
1. PIV or PIV-I credential issued by the AHC or by your own agency or company
2. Smart Card Reader with a USB plug to connect to your computer or tablet
3. Computer (running Windows 7/8) or tablet with USB port and access to the internet via Internet Explorer.
NOTE: Apple/Safari, Mozilla/Firefox and Google/Chrome do not work at this time.
Step 2 - Pre-Login & Testing Instructions
Please follow these instructions to test your PIV-I credential and equipment.
1. Set up, turn on and access your computers web browser ensuring that you have a connection to the internet.
2. Secure your card reader and PIV-I card, plugging the card reader into a USB port on your computer/tablet.
3. Insert your PIV-I card into the card reader and ensure it has been read, generally indicated by a light on the card reader.
4. Click on the test link below which will take you to a TSCP testing website that will test and validate your equipment and PIV-I card:
https://survey.tscp.org
Please follow these instructions to test your PIV-I credential and equipment.
1. Set up, turn on and access your computers web browser ensuring that you have a connection to the internet.
2. Secure your card reader and PIV-I card, plugging the card reader into a USB port on your computer/tablet.
3. Insert your PIV-I card into the card reader and ensure it has been read, generally indicated by a light on the card reader.
4. Click on the test link below which will take you to a TSCP testing website that will test and validate your equipment and PIV-I card:
https://survey.tscp.org
NOTE: It is assumed that your are using Microsoft's Internet Explorer as your web browser for now.
5.
You will be taken to a webpage where the portal will ask for permission
to access and upload your card certificates, select run on the pop up
window for the Carrillon Simple PIV viewer app. This app will allow the portal to automatically read and upload your identity data on your smartcard to verify your identity before you are allowed into the portal in the future.
6. A pop-window will appear shortly after your arrive on this webpage saying "Do you want to run this application?
Click the RUN button and the app will install.
6. A pop-window will appear shortly after your arrive on this webpage saying "Do you want to run this application?
Click the RUN button and the app will install.
7. Next you will see the following screen on the right saying
"This page is about to read your information from your smartcard. Please insert a smartcard to continue."
Insert your smartcard into your card reader at this time (if it is not already inserted).
Your card information will be read and you will be routed to the next screen.
If for some reason you see the screen on the right says:
"An unexpected error occurred in the applet."
No worries. It just means the screen has timed out while waiting for your smartcard info to be read.
Just click on the RELOAD button it the site will refresh and read your card if it is inserted into your card reader properly.
"An unexpected error occurred in the applet."
No worries. It just means the screen has timed out while waiting for your smartcard info to be read.
Just click on the RELOAD button it the site will refresh and read your card if it is inserted into your card reader properly.
8. In the next screen after successful upload of your certificates the program will ask you to enter the pin number associated with your smartcard to complete the verification and allow access to the portal.
Enter your PIN number and click on the OK button.
Enter your PIN number and click on the OK button.
9. Once you enter your PIN, the screen will populate with your picture and all of the data read from your card.
SUCCESS !!!!!!
You PIV-I card and equipment have now been tested and you are ready to access the Fleet Response Working Group's Regional Secure Information Sharing Portal as soon as it comes online.
Step 3 Secure Portal Login Instructions
UPDATED 3/30/3015 at 4:00pm ET
Please follow these instructions to access the RSISP (Regional Secure Information Sharing Portal) Portal using your PIV-I credentials.
UPDATED 3/30/3015 at 4:00pm ET
Please follow these instructions to access the RSISP (Regional Secure Information Sharing Portal) Portal using your PIV-I credentials.
1. Set up your equipment as outlined in Step 1 above.
2. Turn on computer and access your computer’s Microsoft Internet Explorer web browser ensuring that you have a
connection to the internet.
3. Ensure that you have updated your Java software (if the computer tells you to do so) in your browser by following this
link: http://www.java.com/en/download/installed.jsp. This steps is detailed below on Troubleshooting section.
4. Plug in your card reader into your USB port on your computer/tablet.
2. Turn on computer and access your computer’s Microsoft Internet Explorer web browser ensuring that you have a
connection to the internet.
3. Ensure that you have updated your Java software (if the computer tells you to do so) in your browser by following this
link: http://www.java.com/en/download/installed.jsp. This steps is detailed below on Troubleshooting section.
4. Plug in your card reader into your USB port on your computer/tablet.
5. Select the following link which will take you to the RSISP Portal, see picture below.
RSISP LINK:
https://sharepoint.tscplab.org
If for some reason your browser asks you to install or update Java see troubleshooting below.
RSISP LINK:
https://sharepoint.tscplab.org
If for some reason your browser asks you to install or update Java see troubleshooting below.
6. Insert your PIV-I card in the card reader and the pop up window below will display and will ask for permission to access and read your card certificates, select RUN on the pop up window for the Carrillon Simple PIV viewer app to proceed.
7. In
the next screen the program will ask you to enter the pin number associated
with your smartcard to complete the verification and allow your credentials to
be verified.
8. Upon successful completion of these steps you will be touted to the home screen and be able to view the portal and access information based on your current level of access. Below is the screen that you should see when reaching this step in the process.
Step 4 - Troubleshooting
Smart Card
If for some reason you cannot get the smartcard to work, you will need to contact the smartcard issuer. In the case of cards issued by the AHC the first point of contact is the Angie Wanger, angie.wanger@ahcusa.org Cell 240-285-3276 who will assist or direct you where to find assistance. If the card was issued by your agency or company, please contact them or the the card provider for assistance.
PIN (Personal Identity Number)
Along with the smart card you were required to enter a unique pin#, if for some reason you cannot recall that number or are locked out you will have to contact the car issuer.
IMPORTANT: After 10 failed attempts to login, you will be locked out and will need to reset the pin on your PIV-I card. In the case of the smartcards issued by the AHC you will have to visit the card issuance facility in Herndon VA to have that pin number reset.
Card Reader
Card readers allow you to use the certificates on your smart card to access the secure portal and to encrypt and send email. Each card reader is different, you must follow the manufacturer’s recommendations for installation and usage. Generally the card readers will load once the USB plug is inserted in the computer. If your AHC issued card reader does not work, please follow these steps:
a. Remove your smart card from the reader.
b. Using the up arrow on the lower task bar of your computer screen, select the device and select eject to unplug the device.
c. Unplug the device, wait 1 minute and then plug the device back into a different USB port.
d. Replace your smart card in the card reader properly and attempt to gain access again.
e. If this does not work, contact the Angie Wanger, angie.wanger@ahcusa.org Cell 240-285-3276
Portal Access Issues
If you are unable to access the Portal there could be one of several issues and resolutions. Please ensure that you have checked the following:
a. Ensure you have the correct web address, see above instructions for the link.
b. Ensure that your computer is not blocking the website (your IT administrator can assist you with this)
c. If asked to update or install Java please use the following link (this may require admin access to your computer)
http://www.java.com/en/download/installed.jsp
d. Ensure that your IT LAN or wireless connection does not have a firewall in place that would block access (your IT administrator can assist you with this)
e. If you are using a corporate and agency issued laptop or device, make sure you add the URL (http://www.fleetcyberis.org) to your browser's
trusted website list. Sometimes websites and URL are blocked on these devices and wont allow your to go to a website. This is usually not an
issue with your own personally owned devices.
f. If you still cannot access the website, please contact the Angie Wanger, angie.wanger@ahcusa.org Cell 240-285-3276 for support.
Smart Card
If for some reason you cannot get the smartcard to work, you will need to contact the smartcard issuer. In the case of cards issued by the AHC the first point of contact is the Angie Wanger, angie.wanger@ahcusa.org Cell 240-285-3276 who will assist or direct you where to find assistance. If the card was issued by your agency or company, please contact them or the the card provider for assistance.
PIN (Personal Identity Number)
Along with the smart card you were required to enter a unique pin#, if for some reason you cannot recall that number or are locked out you will have to contact the car issuer.
IMPORTANT: After 10 failed attempts to login, you will be locked out and will need to reset the pin on your PIV-I card. In the case of the smartcards issued by the AHC you will have to visit the card issuance facility in Herndon VA to have that pin number reset.
Card Reader
Card readers allow you to use the certificates on your smart card to access the secure portal and to encrypt and send email. Each card reader is different, you must follow the manufacturer’s recommendations for installation and usage. Generally the card readers will load once the USB plug is inserted in the computer. If your AHC issued card reader does not work, please follow these steps:
a. Remove your smart card from the reader.
b. Using the up arrow on the lower task bar of your computer screen, select the device and select eject to unplug the device.
c. Unplug the device, wait 1 minute and then plug the device back into a different USB port.
d. Replace your smart card in the card reader properly and attempt to gain access again.
e. If this does not work, contact the Angie Wanger, angie.wanger@ahcusa.org Cell 240-285-3276
Portal Access Issues
If you are unable to access the Portal there could be one of several issues and resolutions. Please ensure that you have checked the following:
a. Ensure you have the correct web address, see above instructions for the link.
b. Ensure that your computer is not blocking the website (your IT administrator can assist you with this)
c. If asked to update or install Java please use the following link (this may require admin access to your computer)
http://www.java.com/en/download/installed.jsp
d. Ensure that your IT LAN or wireless connection does not have a firewall in place that would block access (your IT administrator can assist you with this)
e. If you are using a corporate and agency issued laptop or device, make sure you add the URL (http://www.fleetcyberis.org) to your browser's
trusted website list. Sometimes websites and URL are blocked on these devices and wont allow your to go to a website. This is usually not an
issue with your own personally owned devices.
f. If you still cannot access the website, please contact the Angie Wanger, angie.wanger@ahcusa.org Cell 240-285-3276 for support.
JAVA Installation
If you are asked to update or install Java on your Windows computer (a software application needed to access the portal) please use the following link below to active and/or install JAVA on your computer.
You will be routed to a website to help you do this. It will provide instructions on who to
1) Active JAVA already installed on your computer or..
2) Download and install JAVA
This may require administrative rights to access to your computer.
URL: http://www.java.com/en/download/installed.jsp
If you are asked to update or install Java on your Windows computer (a software application needed to access the portal) please use the following link below to active and/or install JAVA on your computer.
You will be routed to a website to help you do this. It will provide instructions on who to
1) Active JAVA already installed on your computer or..
2) Download and install JAVA
This may require administrative rights to access to your computer.
URL: http://www.java.com/en/download/installed.jsp
Support Information
Technical Help
Jim Cox, 301-639-9320, james.cox@ahcusa.org
Non-Technical Help
Angie Wanger, 240-285-3276, angie.wanger@ahcusa.org
General Pilot Information
Tom Moran, 443-718-9109, tom.moran@ahcusa.org
Technical Help
Jim Cox, 301-639-9320, james.cox@ahcusa.org
Non-Technical Help
Angie Wanger, 240-285-3276, angie.wanger@ahcusa.org
General Pilot Information
Tom Moran, 443-718-9109, tom.moran@ahcusa.org